Terms & Conditions

1. Introduction

These Terms & Conditions ("Terms") govern access to the Daha Maids website and inquiries or service arrangements made with Daha Maids Domestic Workers Services – L.L.C – S.P.C ("Daha Maids", "we", "us" or "our"). Please read them before booking a service, submitting documents or making a payment.

Specific quotations, service agreements and official documentation may include additional terms. Where a signed agreement contains different provisions, that agreement will govern the particular service to the extent legally permitted.

2. Our Services

We provide information and support relating to domestic worker selection, household assistance, maid and nanny arrangements, and where applicable, coordination of visa, medical, Emirates ID, insurance and administrative procedures.

Service availability, worker eligibility, package inclusions and timelines vary depending on the selected option, documentation, approvals and other circumstances. Descriptions on our website are general information and do not replace an individual written quotation or service agreement.

3. Inquiries and Booking Requests

Submitting a website form, WhatsApp message or other inquiry does not in itself confirm a booking or create an employment or service contract. A booking is confirmed only when we explicitly accept it and any required agreements or payments are completed.

You must provide accurate contact details, service requirements and any documents reasonably requested for the relevant service. Please inform us promptly if your requirements or circumstances change.

4. Domestic Worker Profiles

Worker profiles, photographs, experience, qualifications, skills, nationality, availability and quoted amounts may change and should be confirmed with our team before making a decision. Profile listings are indicative and do not guarantee that a particular person will remain available.

Any interviews, selection steps or employment arrangements will be conducted subject to applicable UAE requirements and the agreed service process.

5. Prices, Fees and Payments

Prices shown on our website are indicative unless a written quotation expressly states otherwise. Final fees may depend on package type, service duration, applicable government charges, additional services, worker availability and any taxes required by law.

Before payment, we recommend requesting written confirmation of the amount payable, included services, payment schedule and any government or third-party charges. Payment methods, due dates and invoicing terms will be specified in your quotation or agreement.

Do not transfer payments to personal accounts or unofficial payment links. Contact us directly to verify payment instructions if you are uncertain.

6. Processing Times and Approvals

Any estimated start date, visa processing period or service-delivery timeline is an estimate rather than a guarantee unless explicitly agreed in writing. Delays can occur due to government processing, missing documents, medical requirements, system availability, candidate availability or events outside our reasonable control.

Government agencies and other competent authorities retain responsibility for their own decisions and approvals.

7. Cancellation, Changes and Refunds

Cancellation, rescheduling, replacement and refund entitlements depend on the particular package, the point reached in the process, payments already committed and any applicable laws. Your written quotation or signed service agreement will set out the relevant conditions.

Please contact our team as soon as possible to request changes or cancellations. We will explain any applicable charges or refunds in accordance with the agreement and mandatory consumer protections. Nothing in these Terms limits rights that cannot legally be excluded.

8. Replacement and Service Support

Where a package includes replacement assistance, the eligibility requirements, period, permitted number of replacements, exclusions and process will be those stated in the applicable written agreement.

Website references to replacement options should not be interpreted as an unconditional or unlimited guarantee for every service. Contact us promptly if you have a concern regarding a worker or ongoing service.

9. Customer Responsibilities

• Provide true, complete and current information and legitimate documents.
• Respect the dignity, rights, welfare and lawful working conditions of domestic workers.
• Meet any obligations of the employer or sponsor under the applicable UAE laws and contract.
• Pay agreed fees when due and follow official procedures for employment, sponsorship, renewal or cancellation.
• Do not misuse our website, submit fraudulent requests or contact worker candidates for unlawful purposes.

10. Website Use and Intellectual Property

Website content, branding, logos, text, graphics and design elements are owned by Daha Maids or used with permission and may not be copied, redistributed or commercially reused without appropriate authorization.

You agree not to interfere with website operation, attempt unauthorized access, upload harmful material or use the site in violation of applicable law. We may update, restrict or discontinue website features where necessary.

11. Privacy and Communications

We process personal information as described in our Privacy Policy. By providing a telephone number, email address or WhatsApp contact, you request or permit us to respond regarding your inquiry and communicate relevant service information, subject to applicable privacy and communications requirements.

Do not send sensitive documents through insecure channels unless our team has directed you to an approved submission method.

12. Liability and Legal Rights

We aim to provide accurate information and reasonable assistance, but we cannot promise that the website will always be error-free or uninterrupted. To the extent permitted by applicable law, our responsibility for a particular service is governed by the relevant agreement and mandatory UAE legal protections.

Nothing in these Terms excludes or restricts liability or consumer rights that cannot lawfully be excluded or restricted.

13. Applicable Law and Disputes

These Terms are intended to operate in accordance with applicable laws and regulations of the United Arab Emirates. Where a dispute arises, please contact us first so that we can try to resolve it promptly. Any formal dispute-resolution process will be subject to applicable legal rules and the relevant written agreement.

14. Changes to These Terms

We may update these Terms to reflect changes in our services, website or legal requirements. Any revised version will be posted on this page with an updated effective date. Terms agreed in a signed contract will not be amended solely by a website update unless the contract and applicable law permit it.

15. Contact Information

For questions about these Terms or to request the detailed conditions applicable to a service, contact: